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MOST ASK QUESTIONS
What are your shipping rates and estimated delivery times?
Shipping is calculated at checkout based on location and weight. For deliveries within India, standard shipping typically takes 5–7 business days. We offer expedited options which you can select at checkout.
How can I track my order once it has been shipped?
Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to the courier's website. Please allow 24 hours for the tracking information to become active.
. Where do you source your products, and are they ethically made?
We believe in Fair Trade principles. Our products are sourced directly from skilled artisans, cooperatives, and small, family-run businesses across various states in India. This ensures fair wages and preserves traditional craft.
What is your return and exchange policy?
We offer a 14-day return window from the date of delivery for items that are unused and in their original condition and packaging. Due to hygiene, some items (like teas or beauty products) may be final sale. Please visit our dedicated [Returns Page] for the full policy details and to initiate a return.
What forms of payment do you accept?
We accept all major credit and debit cards (Visa, MasterCard, Amex), UPI payments, and popular digital wallets like Google Pay and Paytm. Cash-on-Delivery (COD) is available.
Is my payment information secure?
Yes, absolutely. Our website is secured with SSL encryption, and all payment processing is handled by trusted third-party payment gateways, ensuring your payment details are protected and never stored on our servers.
How can I contact customer support if my question is not listed here?
We're happy to help! You can reach our Customer Care team via email at [Your Email Address], by phone at [Your Phone Number], or through the live chat feature on our website during business hours (Mon-Fri, 10 AM to 6 PM IST).
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